We acknowledge that when undertaking an online course, you might have numerous inquiries. Your concerns are important to us, and we aim to provide reassurance. While we have addressed many common questions, if you have additional queries about our online courses, please feel free to contact us. Kindly note that our response time is limited to working hours and may be subject to wait time. If the questions listed below do not address your specific inquiry, don't hesitate to email us at customer@thedetailist.co.uk
At sale times these timescales may be longer due to increased volume
If you have a query regarding an order you can also find response below regarding Shipping, Orders, Refunds and more.
We kindly ask before sending us an email you read our FAQ's below to see if your query has been previously answered
FAQ's (Online Courses)
How much does a brow kit cost?
The cost of a kit can vary. In our courses, we provide both a pro list and a beginner list with product recommendations. We advise beginners to use more affordable products for practice before investing in pricier options. A complete beginner kit may range from £150 to £500, depending on your product choices. To assist you in obtaining products at a more affordable rate, our course includes discount codes. Keep in mind that the skills learned in the course are an investment for a lifetime, and you can gradually build on your kit.
I want to buy products, where can I purchase them from?
Our courses do not come with kits, but we provide our students with generous discount codes for purchasing products from reliable brow suppliers. We recommend waiting to buy any products until you have access to your course, so you can use the discount code and save money on a brow kit. Our goal is to make your learning experience as affordable as possible.
Can I obtain insurance with your online course?
Our full-service courses (Brow Lamination, Tinting and Waxing, BUNDLE COURSE, and Celeb Brow Course) are all CPD accredited. CPD accreditation is widely recognized and accepted in the United Kingdom and throughout Europe. The UK places significant emphasis on professional development, and CPD provides evidence of relevant skills for excelling in your desired role.
If you have no prior experience in the beauty industry, we recommend conducting research on your government's regulations regarding brow services in the country where you reside or plan to work. While our course is CPD Accredited, it does not provide a formal qualification. Currently, in the UK, working from home or mobile requires obtaining diploma certificates for your specified treatments to secure the necessary insurance. If you plan to pursue a career in the industry or open your salon, achieving a Level 2 qualification in beauty is advised.
Regulations vary among different countries, so we recommend thorough research before taking the course to ensure you can obtain insurance and comply with local laws.
Can I obtain insurance with a CPD Accredited course, and is it considered a qualification?
CPD Accreditation signifies that the course is recognized and validated by an external awarding or industry-recognized body. This body assesses the training course and provider to ensure they maintain a high standard of delivery and sufficient content for students to effectively learn treatment skills, subsequently enabling them to safely practice those treatments in the industry upon completion.
However, it's essential to note that, especially for beginners, CPD accreditation alone might not be adequate for insurance coverage with all providers. For those new to the field, we recommend pursuing a more comprehensive qualification course, such as a VCTC or Level 2 beauty therapy course, especially in the UK. Please be aware that this recommendation is specific to the UK, as regulations may vary in international countries.
If you already possess qualifications, our CPD accredited course will still be recognized by your current insurance provider. We suggest contacting them to inform them of the additional service you plan to offer, as they can provide further guidance and ensure your coverage aligns with the skills acquired through our CPD accredited course.
Do your courses come with a kit?
Regrettably, we do not provide kits with our courses. Our commitment to quality is unwavering, and we believe in empowering you with full control over the products you use. Many courses may include inexpensive, poorly assembled kits to cut costs, but we prioritize your ability to choose high-quality materials. Instead, you will receive a comprehensive list of all necessary products (varying by location) within the course. We include a list for PRO products that can cost more of an investment and we include a Basic list of products with cheaper brands that have good quality products. Moreover, we've secured exclusive discount codes for prominent online supplier stores, allowing you to access premium materials at discounted rates. This way, you can tailor your kit to meet your specific preferences and standards
I purchased the course not on sale and now it's discounted; can you refund me the difference?
Unfortunately, we do not offer refunds for the difference on courses purchased during a sale. All sale prices are considered final, and we encourage our customers to take advantage of the discounted rates during the promotional period. If you have any questions or concerns about your purchase, feel free to reach out to our customer support team, and we'll be happy to assist you in any way we can.
What is your refund policy?
Due to the nature of our digital resources, The Detailist does not accept refunds for course purchases. Once you have completed the purchase and downloaded the content, we are unable to retract the transaction or exchange the item. We encourage our customers to review the course details and descriptions carefully before making a purchase decision.
If you have any questions or concerns regarding your digital files or need assistance with any aspect of the course, please do not hesitate to reach out to our customer support team. We are here to provide guidance, address any issues you may encounter, and ensure you have a positive and fulfilling learning experience with The Detailist. Your satisfaction is our priority, and we are committed to assisting you in any way we can
Please see our refund policy for more information
I haven't received my access to my course
If you have not received access to your course, we recommend checking your spam mail for the confirmation of payment email, which should include the link to access your course. If you still haven't received any correspondence, we advise reaching out to us as soon as possible by sending an email to contact.thedetailist@gmail.com. Our support team will promptly assist you in resolving the issue and ensuring that you gain the access you need to start your course. Your learning experience is important to us, and we are here to help address any concerns you may have.
Is there a time limit I need to complete the course by?
No, all of our courses are lifetime access. Once you receive your enrolment details you have full flexibility to complete in your own time at your own pace.
We make sure to keep our courses up to date with all the latest industry information and you'll have access to these changes too.
Do I need to travel anywhere to be qualified?
Not at all! Our courses are online and can be completed from anywhere in the world! Gain your accredited qualification from the comfort of your home
Studying FAQ's
Can I study the course whilst working full-time?
Yes, our courses are designed for working professionals and are structured to be flexible yet structured to help you gain the knowledge in the time you have. You will have the opportunity to learn 24/7 around your own schedule at your own pace with lifetime access
How is the course structured?
Our online courses are structured in modules, each designed to break down a specific element of the treatment. This approach ensures you gain a thorough understanding of each technique used during the brow service. By including these comprehensive modules, we aim to enhance your grasp of the procedures involved in our full-service tutorials. Each module must be completed in its entirety before you can progress to the next one, ensuring you have the necessary knowledge to perform the service effectively.
Can I study the course in my own time?
Yes, you can study at a time that suits you. The Detailist Online courses have been designed to be flexible yet structured to help you gain the knowledge in the time you have.
Application FAQ's
What are the entry requirements?
Our courses are suitable for brow artists at any level
Is the course fee a one-off lump sum?
Yes, our course fees are transparent with no hidden charges. If you opt to pay through our credit providers, the payment plans will be managed and agreed upon by the credit provider. These payment charges are independent of us and are subject to approval by the credit company.
I am a beginner brow artist that wants to train with you. Can I take this course?
Yes, our course is beginner friendly. If you have just started out we understand that after first receiving any qualification (dependant on your residing country) This course will teach you how to become a PRO brow artist with training designed to kick-start your very successful brow journey.
If you have absolutely no previous experience within the beauty industry we recommend you do your own research within the country you reside and plan to work in, regarding your governments regulations within brow services. Our course is CPD Accredited however this is not a qualification.
Currently in the UK to work from home and/or mobile, you will need to obtain diploma certificates in your specified treatments in order to obtain the necessary insurance. If you are considering gaining employment within the industry in the future, or looking to eventually open your own salon, it is in your interest to achieve a Level 2 qualification within beauty.
This varies between different countries therefore we suggest you do your own research before taking this course to ensure you can receive insurance and abide by local laws.
Assessment FAQ's
How will I be assessed?
There is no formal assessment required to pass our online course. We proudly guarantee a 100% pass rate as long as all modules within the course are completed in full
Do I have to complete any case studies?
No, you do not need to complete any case studies. Our courses are designed around the 100% completion of our modules. This ensures that you fully understand the content before the system generates your certificate.
General FAQ's
ORDERS
I am having website / ordering / login problems
- Please check that the card details match the billing address that you have entered
- Please check that all card numbers and verification codes are correct. If you still need assistance, please fill out the contact form below
When will an item be back in stock?
We generally restock on most items within around 2 weeks. Need further, more specific information on restocking for a particular item? Send us an email
I want to change or cancel an order
Please note that whilst we will endeavour to cancel or change an order, we cannot guarantee that these changes will take place if the order has already processed.
To request a change to order please send us an email
I have received a 'Back-ordered' 'Partially shipped' or 'Out of stock' email and wish to discuss it
If you have received one of the above emails it means that all or part of your order is currently out of stock. We do apologise for the inconvenience. If you wish to discuss it further please send us an email we will be happy to discuss your order with you to offer you custom information resulted to your order.
I haven't had an email confirming my order has been shipped
Occasionally, our automated emails may experience delays. Following the dispatch of your order from our warehouse, there might be a brief lag before Royal Mail or our courier scans your package and updates your tracking link.
PRODUCT RECIEVED
Something is missing in my order
Please check any recent emails to you - you may have received a 'backordered' email which may mean that part of your order is currently out of stock and will be shipped when in stock. To advise that you are ok to wait, to check on the wait timescale, or would like to receive a different item, or wish to cancel the order please send us an email
My item is faulty/damaged
Sometimes things can go wrong and mistakes can unfortunately happen, however we ensure quality is our top priority and we will try our best to fix it any problem. Please drop us an email giving the exact problem along with a clear picture and we will get right back to you. Please be aware that we will only be able to issue refunds/replacements on items that queries have been raised within 48 hours of receiving your parcel.
RETURNS
I am chasing a return that I already sent back
1. Please check your tracking ID to ensure that it has been successfully delivered to us.
2. Please allow 2-3 days from the receipt of your return for it to be processed. If the return was for refund, please allow 7-10 days from receipt of the return for the refund to appear in your account.
If you have further queries please send us an email
I have a question about a return that has already been refunded
Returns that are received for refund are usually subject to deduction of a nominal fee that covers the initial delivery charge. Please check the returns section on the website for full details. If you still need further info regarding a return that has already been refunded or replaced please send us an email.
I would like return instructions
Full return instructions can be found on the white form that accompanied your delivery.
If you are missing the white form please send us an email promptly and we will ensure to get back to you with the full return instructions